01. Generic

Where do you source the mangoes from?

Mangoeswala sources fresh, organic, and naturally ripened mangoes directly from orchards all over India. Be it Alphonso from Karnataka and Ratnagiri, Kesar from Gir, Dasheri from Malihabad, or Banganpalli from Rayalaseema, we ensure fresh produce every day the mangoes are sorted and graded by trained personnel.

We do not use harmful ripening agents. We take every step to assure you of the highest level of freshness, taste and hygiene. 

Regular development programs for farmers are carried out to improve skills and quality. Enjoy a delicious experience with the king of fruits this summer.

What safety measures do you use while delivery?

We take utmost care of your health and ensure our delivery vehicle is thoroughly sanitized. We also ensure regular health and temperature checks for our staff involved in delivery and packaging and make sure use of masks and gloves. Contactless delivery is also available for prepaid orders.

02. Order-related

Can I place my order and get delivered to another address?

You will have to place multiple orders if you require us to deliver to more than one location. We can deliver to only one address per order right now.

How long does it take to deliver?

You can expect your order to be delivered within 24-72 hours from order confirmation.

How do I do bulk booking ?

Visit Bulk Booking. Enter your details and you’ll get a callback from us on the next steps. 

03. Complaints & queries

There was a problem in my order. What do I do?

Please raise a ticket to resolve your query. Or feel free to send an email to support@mangoeswala.com

Issues related to my wallet ? What do I do?

Send an email to support@mangoeswala.com

04. Perks

How do I become a member?

You can purchase your membership by paying ₹999 or order for ₹4999 (single order) to avail a free membership. 

Can I customise my gifting order?

Yes you can pick a variety of mangoes to customize your gift order. You have an option of picking boxes of 2 kg of each mango type. Please note this feature is available on a minimum of 4kg order. 

What is the referral scheme in Mangoeswala?

You can refer a friend to Mangoeswala and both of you can earn ₹50 cashback in your wallet on their first purchase. Please refer to terms and conditions for more details.

How can I track my Freshbinge order?

 You can track your Freshbinge order using your Order ID from your confirmation email or SMS on the tracking page. Get real-time updates on your fruits, vegetables, dry fruits, seeds, or gift combo delivery.

I didn’t receive an Order ID. What should I do?

Please check your spam or promotions folder. If you still don’t find it, contact us here. Our team will help locate your order and provide updates on fresh produce, dry fruits & seeds, or gift packs.

My tracking status hasn’t changed in a while. Is something wrong?

Sometimes there may be short delays in updates, especially during peak periods. If your tracking hasn’t changed for more than 12 hours, reach out to our support team for assistance.

What do the different order statuses mean?
  • Order Confirmed: We’ve received your order.
  • Packed: Your items are sorted and ready for dispatch.
  • Dispatched: Your order has left our facility.
  • Out for Delivery: Your order is on the way.
  • Delivered:  Your order has arrived! Enjoy!
Can I change my delivery address after placing an order?

If your order hasn’t been dispatched, we may be able to update your delivery address. Contact us immediately at support@freshbinge.com

What happens if I miss my delivery?

Our delivery executive will attempt to contact you. If unreachable, the order may be rescheduled to the next available delivery slot.

Can I cancel my order after placing it?

Orders can only be cancelled before dispatch. Once an order is out for delivery, cancellations are not possible. Contact our support team promptly for assistance.

How long does delivery usually take?

Most orders are delivered within 24 hrs, depending on your location and item availability.

My order arrived damaged or incomplete. What should I do?

We apologize for the inconvenience. Please contact us with a photo of the issue, and we’ll resolve it promptly.

Do you deliver across all Bangalore areas?

Yes! Freshbinge delivers across all Bangalore localities, including Frazer Town, Wheeler Road, Indiranagar, Whitefield, Koramangala, and HSR Layout. Enter your pin code at checkout to confirm availability.

How can I get the contact number of my delivery executive?

As a part of the company policy, we do not share delivery executive’s phone numbers. Our team will reach out to you if there’s any difficulty locating your address.

What if I am not available at the time of delivery?

No worries! Provide a preferred delivery time or alternate contact at checkout. If you miss the delivery, we’ll call and reschedule promptly. You can also contact us to update your delivery details.

I didn’t receive an order confirmation email or message.

 Check if your email or phone number was entered correctly and check spam/promotions folders. You can also log in to your Freshbinge account to view your order. Still no update? Contact support@freshbinge.com.

Why is my delivery taking longer than expected?

Freshbinge follows a harvest-to-order model. Most orders arrive within 24 hours. Some seasonal fruits, seeds, may take longer to ensure maximum freshness. Thank you for your patience!

Do you deliver bulk orders in specific Bangalore areas?

Yes! Freshbinge provides bulk deliveries of fresh vegetables, exotic fruits, premium dry fruits, edible seeds, seafood & meats, and gift combos to areas like Pulikeshi Nagar, Cooke Town, Benson Town, Whitefield, Koramangala, and more perfect for homes, offices, and events.

Ask us anything! Our customer service
team is here to help with

If you have an order question, product related questions, or need more information about our company, we would love to help.
You can fill out this form here, or email us directly using the links below.

Ask us anything! Our customer service
team is here to help with

If you have an order question, product related questions, or need more information about our company, we would love to help.
You can fill out this form here, or email us directly using the links below.